FAQ

Here are answers to some of the most popular qestions we get asked from our motorhome rental customers but if there's anything else at all you'd like to ask please email us at rental@struans.com or give us a call us on 01738 606360 - we're here to help.

 

Yes no problem. We just ask that you contact us in advance to arrange a suitable time that we will have the models you want to see on time and a member of staff available to show you round.

Yes that's no problem at all, you can leave your car with us and head straight off on your holiday.. We have a large site with 3 car dealerships and plenty of plenty of parking with 24hr CCTV but please note we do not accept any liability for vehicles left with us.

No - our motorhomes are under 3500kg so as long as you can drive a manual car you can drive one of our motorhomes. You just need to be aged 25 - 80 and held your full licence over 2 years.

Please also check our section about UK licences with penalty points.

If you have a UK licence we can normally insure you if you have up to 6 points as long as they are for minor offences such as speeding or mobile phone use.

We need to phone our insurance company to check if they will insure you if you have :

  • More than 6 points on your licence
  • Points for more serious offences which have codes starting IN, DD, CD
  • Have had your licence back less than 5 years after being banned
  • we need to check with our insurance company if they will cover you.

This can only be done on weekdays between 9am and 5pm (excluding bank holidays).

All drivers must be present and show their driving licence.

Drivers from the UK must also bring:

  • Photographic ID such as a passport if you have an old paper style licence (not required if you have a photocard licence)
  • DVLA Check Code which you can obtain Here . Note the code is only valid for up to 21 days so needs to obtained close to the rental date and the code can only be used once.
  • Proof of address dated in the last 3 months - something official such as a bank statement, utility bill, council tax etc

Drivers from other countries must also show their passport or ID card.

When collecting your motorhome you need to pay a refundable security deposit equivalent to the insurance excess you have chosen (£1000 or £250)

Yes our motorhome are designed to either be hooked up at campsites or wild camp.

See our Blog on wild camping for more information

We offer inclusive rates and you do not need to pay any more than that. The motorhome comes with a full bottle of gas and spare toilet fluid.

There are some options though and the most common ones are to reduce your insurance excess from £1000 to £250, additional drivers or for bedding packs (sheets, duvet, pillows and towels).

When you book a motorhome there is a £100 deposit to secure it.

The balance is then due roughly 6 weeks before you are due to collect.

Then on the day there is a security deposit equivalent to the insurance excess.

Our motorhomes come with an allowance of 150 miles per day with excess charged at 15p per mile.

Very rarely do customers go over this mileage and we would not charge if you were slightly over.

If your are spending a week touring Scotland most people tend to do 700-800 miles.

We can never guarantee a certain fuel economy as it varies with the weight of vehicle, driving style and roads you are driving on but whenever we check the trip computers they tend to always be around the 29 - 31mpg range (9.74 - 911l/km)

Yes but we have specific vehicles are pet friendly due to allergy reasons and you must let us know at the time of booking so we can allocate the correct motorhome.

If booking online make sure to choose one of the Pet Friendly models.

There is a £50 surcharge for pet friendly vehicles to cover increased cleaning and greater wear and tear.

Yes. Most of our motorhomes have removable bike racks so please advise us at the time of booking and we'll make sure one if fitted before you arraive.

Please note that there is a 50kg with limit for the bike racks and we may weigh them to make sure they fit under this limit.

Because of the design of our 2 berth and Autoquest 155 models they use a suspension type bike rack that is suitable for most bikes but might not be suitable for large/unusually shaped frames. These frames also require the bike to have a crossbar and if your bike does not have then we can supply a removable one but these must be booked in advance.

Currently the Autoquest 194 is the only model we have with a garage that bikes can go in instead of on a bike rack, but in 2021 our Sun Living motohomes will have garages as well. With these models you should bring an allen key with you incase the handlebars need adjusted to fit in.

In 2021 our Sun Living models will all have garages to store bikes.

We do not rent bikes but if you are looking for one we would suggest contacting the Bike Station in Perth  https://thebikestation.org.uk/ . This is a charity that sells reconditioned bikes which is often a cheaper option than renting. At the end of the hire you can donate the bike back to them.

No sorry all motorhomes need to be collected from our site where the paperwork is processed.

However we do offer a chargeable service to collect you and bring you to our office and return you at the end. This is particularly popular for people coming into airports such as Edinburgh.

This can vary a lot.

Although the paperwork only takes 5 minutes we will spend as long as it takes going over the operation of the motorhome until you are happy, but typically it is best to allow 45min to an hour.

If you are wanting to get away as fast as possible and able to come into our office before the collection day then we could try and organise an advance handover. This is subject to staff availability and a motorhome of the correct model being on site but would mean we just needed to do the paperwork and a damage inspection before you drive off.

Our standard collection time is 2pm, with the latest being 4pm, and return by 10am but we do now offer the option of an early 10am collection or late 3pm return. See our Rates page for costs.

We realise your holiday is very important to you and in the unlikely event of you having a problem we would always do our best to get you back on the road.

For mechanical issues or punctures during your rental we have 24 hour breakdown assistance, or for issues with the motorhome operation you need to contact us so that we can either talk you through how to fix an issue or try to locate a local motorhome repair service near where you are that you could visit.

Because of our size we able to keep a motorhome in reserve for in case of emergencies. This means if there was a serious issue that could not be fixed we would try and swap you over to another vehicle so that you could continue enjoying your holiday.

Unfortunately our motorhomes can only be used in the UK including any islands. We do not allow them and they are not insured to go to Southern Ireland or mainland Europe.

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